Browsers
Please ensure that you have a modern browser, version 4 or greater.

I test my web pages in the various popular browsers on both Macintosh and Windows platforms. If you've looked at my HTML, you may have noticed that I have employed some deprecated tags. While I try to stay to the HTML 4 standards and Cascading Styles Sheets (CSS), not all browsers interpret these correctly or equally, so I have used workarounds to prevent as many problems as possible.

Check that you have JavaScript turned on (in your Preferences settings). Again, I have coded to not be dependent on JavaScript, but you may be missing out on certain features if it is turned off.

Video and Audio
If you are having problems viewing my videos or listening to the audio examples, please ensure that you have QuickTime installed on your computer. Updating or re-installing may be necessary. Further information, as well as older versions of QuickTime are available on the QuickTime Support page. I recommend playing the sample movie when asked at the end of the installation.

On some Windows machines, the sound card requires DirectSound to be selected manually. To do this, go to the Start button on the Taskbar at the bottom of your screen, then select Settings/Control Panels. In the window that opens up, double-click the QuickTime icon to open the QuickTime Settings panel. In the top pop-up, select Sound Out, then in the "Choose a device for playback" pop-up, select the DirectSound option, instead of waveOut.

Check that your "Connection Speed " setting accurately reflects your modem's speed. I use a Reference Movie, which checks this setting, plus your computer's capabilities, and then loads in a suitable version of the video. Click on the small triangle in the lower right corner of any of my videos, and choose Connection Speed in the pop-up menu. In the lower pop-up that appears, select the speed at which you connect to the internet. A fast computer with a fast connection will download a larger video file, while slower computers or slower connections will choose an alternate version more compatible with your equipment.

Other things to check include your computer's volume controls - are they set to a high-enough volume, and are not muted? Also check that your speakers are plugged in, turned on and that their volume is not set too low. Yes, it could be something that simple!

Why QuickTime? Because it is the most stable solution to ensure cross-browser, cross-platform performance. It also helps ensure some file formats, such as MIDI, are seen and heard as intended, and not left up to the discretion of other plugins or helpers.

Shockwave and Flash
If you are having problems viewing the Shockwave or Flash examples, please ensure that you have the latest versions of Shockwave and Flash installed on your computer. Updating or re-installing may be necessary. Detailed FAQs (Frequently Asked Questions) and previous versions for older systems are available at both of these links.

Still not right?
If you are still experiencing problems after trying the above, feel free to me. Please include the following info:

I'll help you as best as I can.